RETURN POLICY

Thank you for choosing to shop at our online store! We are committed to providing you with quality products and a satisfying shopping experience. To ensure your rights and the smoothness of the return process, we have established the following return policy, please read and understand it carefully.

1. Conditions of return
To be eligible for the return policy, you need to fulfill the following conditions:

  • The item must have been purchased from our online store;
  • The merchandise must be in its original unused, unaltered condition with all original tags and packaging;
  • The return request must be submitted within a specified period after the purchase.

Please note that some items may be designated as non-returnable due to their special nature or hygiene reasons. Please check the relevant instructions and tips on the product page carefully before purchasing.

2. Return Procedure
If you decide to return an item, please follow the steps below:

  • Contact our customer service team within the specified time frame after purchase, providing order information and reason for return;
  • Our customer service team will guide you through the return request and provide you with the return address and relevant instructions;
  • Securely packaging and return the item(s) according to our instructions;

Once we have received the return and confirmed that it meets the conditions of our returns policy, we will process the refund.

3. Refund Options

Depending on the reason and specifics of your return, we offer the following refund options:

  • Original Refund: refund to the payment method you originally used;

Refund processing time depends on the refund method you choose and how your return is processed. In general, we will process your refund request as soon as possible and refund the amount to your account within seven business days after completing the review.

4. Shipping and Handling
According to our return policy, shipping and handling charges incurred for returns are borne by us. However, if the return is due to your reasons (e.g. wrong size, don't like it, etc.), you may be responsible for the shipping and handling fees associated with the return.

Please note that if the return is due to the quality of the item or our mistake, we will bear all the costs incurred for the return.

5. After-sales support
We are always committed to providing you with excellent after-sales support. If you find any quality problems, defects wrong shipment, or omissions after receiving the goods, please contact our customer service team promptly with relevant evidence and a detailed description. We will deal with your problem as soon as possible and provide you with solutions, including return, exchange, or repair.

6. Contact Us
If you have any questions about our returns policy or need further assistance, please feel free to contact our customer service team.

Email: support@inostor.com

We appreciate your understanding and support and will do our best to ensure that your return process goes smoothly. We hope you enjoy shopping at our online store!